Verseo
Reviews and Complaints
Customer Service is the worst - i'm SO DISAPPOINTED
Wish I saw this before now!!!!
Hello, I have been on hold for HALF AN HOUR as I wait to speak with an agent. Attached is a screen shot of my phone, taken over ten minutes ago - this is TERRIBLE customer service.
The below order, and PART of another order (three pairs of these gloves) were returned on FEBRUARY 5th, OVER A MONTH AGO.
The order numbers are #202**** and #202****.
Please provide me with a refund ASAP or these charges will be disputed in their entirety with my credit card company and your business will be reported to the Better Business Bureau. Additionally, I have avoided posting negative reviews with on-line retail reviewers because I was under the impression that this would be handled appropriately but my faith in Verseo has dwindled.
Meanwhile, I continue to hold...
PLEASE ADVISE ASAP.
Inline image 1
Regards, Stacey XXXXXXXX, Esq.Admitted NY and NJ Bar Associations
On Tue, Mar 8, 2016 at 7:09 AM, Stacey wrote:Still waiting for my refund. I love verseo but won't be placing any more orders until this is taken care of. PLEASE ADVISE.
On Feb 17, 2016 1:15 PM, "wrote:Hello, These items were returned on 2/5 and I'm awaiting a response from Customer Service. Thank you.Regards, Stacey
Inline image 1
On Fri, Jan 29, 2016 at 2:23 AM, wrote:A response from customer service would be greatly appreciated. Seeking a return ASAP. Thank you.
On Jan 20, 2016 2:05 PM, "wrote:Hello, Unfortunately we are completely dissatisfied with these gloves :( Although the heating element works well, the wind blows RIGHT through them and as such they aren't even warm. I'd like to take advantage of your return policy but we threw out the box! Are you able to send a pre-paid return label? The gloves are brand new, we put them on for five minutes.Thank you!-Stacey
On Sun, Dec 13, 2015 at 7:11 PM, Verseo wrote:Thanks for Your Order
Your order ID is #.
Shipping Address
Your Order Contains...
Cart Items SKU Qty Item Price Item TotalThermoGloves Rechargeable Heated Gloves (Size: Large/Xlarge) AH10123-LG 1 $116.96 USD $116.96 USDThermoGloves Rechargeable Heated Gloves (Size: Small/Medium) AH10123-SM 1 $116.96 USD $116.96 USDSubtotal: $233.92 USDCoupon Code (BRADSGLOVES95): -$69.90 USDShipping: $0.00 USDTax: $14.56 USDGrand Total: $178.58 USDPayment Method: PayPalAlways Grateful,
Verseo http://www.verseo.com/
Phone: (877) 261-****
Fax: (845) 765-****
cs@***.com
twitter.com/VerseoCares
Attachments areaPreview attachment 201603**_**3715.jpgImage201603**_**3715.jpg
- Hold time
- Refunds
- Lack of responsiveness
Preferred solution: Full refund
Horrible customer service
Verseo Customer Care
Preferred solution: Full refund
Verseo products SUCK
- Verseo eglide
Preferred solution: Full refund
Verseo Cellulite Roller System 2
VERSEO.COM SUCKS !!!!!!!!!! THIEVES
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Stop screaming! There is no need to type in all caps. That only makes people care even less about your petty complaint.