Westbury, New York
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

Wish I saw this before now!!!!

Hello, I have been on hold for HALF AN HOUR as I wait to speak with an agent. Attached is a screen shot of my phone, taken over ten minutes ago - this is TERRIBLE customer service.

The below order, and PART of another order (three pairs of these gloves) were returned on FEBRUARY 5th, OVER A MONTH AGO.

The order numbers are #2021749 and #2022318.

Please provide me with a refund ASAP or these charges will be disputed in their entirety with my credit card company and your business will be reported to the Better Business Bureau. Additionally, I have avoided posting negative reviews with on-line retail reviewers because I was under the impression that this would be handled appropriately but my faith in Verseo has dwindled.

Meanwhile, I continue to hold...


Inline image 1

Regards, Stacey XXXXXXXX, Esq.Admitted NY and NJ Bar Associations

On Tue, Mar 8, 2016 at 7:09 AM, Stacey wrote:Still waiting for my refund. I love verseo but won't be placing any more orders until this is taken care of. PLEASE ADVISE.

On Feb 17, 2016 1:15 PM, "wrote:Hello, These items were returned on 2/5 and I'm awaiting a response from Customer Service. Thank you.Regards, Stacey

Inline image 1

On Fri, Jan 29, 2016 at 2:23 AM, wrote:A response from customer service would be greatly appreciated. Seeking a return ASAP. Thank you.

On Jan 20, 2016 2:05 PM, "wrote:Hello, Unfortunately we are completely dissatisfied with these gloves :( Although the heating element works well, the wind blows RIGHT through them and as such they aren't even warm. I'd like to take advantage of your return policy but we threw out the box! Are you able to send a pre-paid return label? The gloves are brand new, we put them on for five minutes.Thank you!-Stacey

On Sun, Dec 13, 2015 at 7:11 PM, Verseo wrote:Thanks for Your Order

Your order ID is #.

Shipping Address

Your Order Contains...

Cart Items SKU Qty Item Price Item TotalThermoGloves Rechargeable Heated Gloves (Size: Large/Xlarge) AH10123-LG 1 $116.96 USD $116.96 USDThermoGloves Rechargeable Heated Gloves (Size: Small/Medium) AH10123-SM 1 $116.96 USD $116.96 USDSubtotal: $233.92 USDCoupon Code (BRADSGLOVES95): -$69.90 USDShipping: $0.00 USDTax: $14.56 USDGrand Total: $178.58 USDPayment Method: PayPalAlways Grateful,

Verseo http://www.verseo.com/

Phone: (877) 261-1570

Fax: (845) 765-2201



Attachments areaPreview attachment 20160308_093715.jpgImage20160308_093715.jpg

Reason of review: Poor customer service.

Monetary Loss: $268.

Preferred solution: Full refund.

I didn't like: Customer service, Refunds, Hold time, Lack of responsiveness, Warming gloves.

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